Are you a tech-savvy IT Technician looking for your next role? Would you like the opportunity to develop your career in a growing business?
go-centric is a dynamic Business Process Outsourcer (BPO) based in the heart of Glasgow’s city centre. We pride ourselves on being a people-centred business; striving to provide an excellent customer experience on behalf of our clients and it is our people who are the key to achieving this. We are on the lookout for a talented Head of Digital Infrastructure to join our rapidly growing business.
You will provide first line IT support to go-centric Limited; a growing multi-channel contact centre with a focus on Customer Service. With over 60 clients, we deliver world class customer service through a variety of channels and utilising a number of systems. We are looking for someone ambitious and conscientious, who will support the ongoing growth of the business.
Including but not limited to:
We are a 24-7 business and hours will be worked flexibly to suit business needs. There will be an on-call requirement once fully trained and weekend work on a rotation.
Customer service or contact centre background
A strong background in a regulated sector preferred with a high level of attention to detail
Qualified to Standard Grade or Nat 5 level or above
Excellent telephone manner, able to demonstrate strong communication skills, listening and building rapport
Demonstrate drive, passion and enthusiasm
Ability to retain information, multi-task and problem solve
Ability to work in-house systems effectively
Skills, abilities and personal qualities:
Excellent written and spoken English is essential
Excellent keyboard skills
Creative and innovative approach to problem-solving
Previous contact centre experience
Lead by example
Ability to work under pressure, whilst maintaining high standards
Able to build good working relationships across all levels
Previous supervisory experience is desirable
How to apply:
If you are interested and would like to apply: then visit Indeed/Go-Centric and apply online