WER684 Part-Time Customer Service Advisor (Shared Services)

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go-centric is a business process outsourcer based in Glasgow, with over 20 years of experience in managing end to end customer solutions.

 

We provide a range of products and services, to help you deliver an outstanding customer experience and make your business more efficient.

 

We are recruiting now for our Shared Services Contract – We have a fantastic opportunity for an experienced, hard-working and focused Customer Service Advisor looking for a fresh approach to inbound customer services.

 

Key responsibilities

As customer service advisor you will be accountable for managing customer journeys alongside;

  • Assessing and resolving enquires, requests and complaints, across multiple channels, telephone, email, social media and webchat.
  • You will act as first point of contact for the customer and client; and as a point of escalation where specialist knowledge or further investigation is required.
  • Following and adhering to processes and procedures specific to our clients.       This will include meeting Service Level Agreements, and achieving and maintaining quality standards set both internally and externally.
  • Processing payments efficiently and securely.
  • Maintaining electronic databases of all client interaction, with excellent written skills. Good grammar and spelling are essential.
  • Provide feedback to make necessary improvements to the overall customer journey and the role of customer service advisor.
  • Participation in the induction and training of new customer service advisors to ensure the high standards are adhered to and the current knowledge levels are maintained.
  • Supporting colleagues and being a pro-active member of the go-centric team, working towards our company strategic goals.

 

You are:

  • Enthusiastic and motivated
  • Focused on delivering a great quality of customer service
  • Attention to detail and IT skills
  • Problem solving and multi-tasking
  • Understanding individuals with the ability to show empathy
  • Team Player
  • Meet and exceed targets and performance standards

 

Essential Key Skills and Experience

  • Customer service or contact centre background
  • Previous experience of working in a high paced call centre environment
  • A strong background in a regulated sector preferred with a high level of attention to detail
  • Qualified to Standard Grade or Nat 5 level or above
  • Excellent telephone manner, able to demonstrate strong communication skills, listening and building rapport.
  • Demonstrate drive, passion and enthusiasm
  • Ability to retain information, multi-task and problem solve
  • Ability to work in-house systems effectively

 

We offer

  • Free breakfast, tea and coffee
  • Opportunity to gain further qualifications through external training
  • Excellent career progression and training
  • Active social committee for the people run by the people
  • Payday pizza
  • Competitive car parking rates
  • Employee pension and life insurance
  • Career progression
  • Regular events run by our in-house event co-ordinator
  • A great working environment with a fantastic team of people

 

Hours

Shift Pattern:

Please note this part time contract is for: Evenings and weekends shift pattern

5 days across 7 – 16, 20 and 30 hours per week

4 hours per night – evening mid-week shift Monday to Friday

8 hours per day – weekend Saturday and or Sunday

 

Annual Salary – £17,076 pro rata

If you are interested and meet the criteria outlined above then please email a copy of your CV to [email protected]

Job Overview

  • Date Posted: Posted 4 weeks ago
  • Expiration date: 04/12/2019
  • Location: Glasgow
  • Job Title: WER684 Part-Time Customer Service Advisor (Shared Services)

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