WER679 Customer Service Advisor

If you would like support to apply for jobs, such as interview tips or help putting a CV together, please contact us on 0141 577 8438 or email [email protected]

go-centric is a business process outsourcer based in Glasgow, with over 20 years of experience in managing end to end customer solutions.  We provide a range of products and services, to help you deliver an outstanding customer experience and make your business more efficient.  We are recruiting now for Customer Service Advisers.


Job purpose and accountabilities

  • To work as part of team delivering a first class, professional customer service, using a range of communication methods, but primarily email and social media – to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
  • You will be working on behalf of one of our large fashion retailers.


As a customer service adviser you will be responsible for:

  • Assessing and resolving enquiries, requests and complaints, primarily via emails, but also via the phone. You will act as first point of contact for the customer and client; and as a point of escalation where specialist knowledge or further investigation is required.
  • Following and adhering to processes and procedures specific to our client. This will include meeting Service Level Agreements, and achieving and maintaining quality standards set both internally and externally.
  • Processing payments efficiently and securely.
  • Maintaining electronic databases of all client interaction, with excellent written skills. Good grammar and spelling are essential.
  • Provide feedback to make necessary improvements to the overall customer journey and the role of the customer service advisor.
  • Participation in the induction and training of new customer service customer advisors to ensure the high standards are adhered to and the current knowledge levels are maintained.
  • Adhoc tasks aimed at improving service levels


Experience required:

  • Customer service or contact centre background
  • A strong background in a regulated sector preferred with a high level of attention to detail
  • Qualified to Standard Grade or Nat 5 level or above
  • Excellent telephone manner, able to demonstrate strong communication skills, listening and building rapport
  • Demonstrate drive, passion and enthusiasm
  • Ability to retain information, multi-task and problem solve
  • Ability to work in-house systems effectively


Skills, abilities and personal qualities:

  • Excellent written and spoken English is essential
  • Excellent keyboard skills
  • Creative and innovative approach to problem-solving
  • Previous contact centre experience
  • Lead by example
  • Ability to work under pressure, whilst maintaining high standards
  • Able to build good working relationships across all levels
  • Previous supervisory experience is desirable


Additional Information:

This vacancy is 40 hours per week – 5 days over 7


If you are interested and meet the criteria outlined above then please email your CV to [email protected]

Job Overview

  • Date Posted: Posted 1 week ago
  • Expiration date: 18/10/2019
  • Location: Anywhere
  • Job Title: WER679 Customer Service Advisor
  • Hours: 40h / week
  • Rate: £8.21 / hour

Upload your CV/resume or any other relevant file. Max. file size: 2 MB.

Data Protection Act 2018
The information you supply on this form will be used by East Renfrewshire Council to provide employability services. We will also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records. The council will use this information because we need to do so to further our legitimate interests, namely the provision of employability services and associated funded programmes such as Modern Apprenticeships, Employability Fund, Working Matters, European Social Fund programme, and the Scottish Employer Recruitment Incentive. The information will be shared with the employability partners associated with the delivery of an intervention or service including Scottish Government, Skills Development Scotland, East Renfrewshire Council, DWP, European Commission, Audit Scotland, the Community Planning Partnership within East Renfrewshire to provide this service and to protect public funds by preventing fraud. We also need to process more sensitive personal information about you to meet our legal obligations in relation to employment, social security and social protection law. If you do not provide us with the information we have asked for then we will not be able to provide this service to you. You can find out more about how we handle this information and your rights in respect of it by going to https://www.workeastren.co.uk/privacy-policy/. If you do not have access to a computer and wish a paper copy, please let us know by contacting Work EastRen on 0141 577 8438.

For more information please refer to the Data Protection area of the East Renfrewshire Council website which can be found here.