Reporting into the Store Manager this is a Part time position where you will be responsible for exceeding our customers’ expectations by delivering great customer service throughout the store, ensuring that you always deliver the very highest standard of pet care and build strong working relationships within the store team and with our customers.
Must be able to commit to working shorter shifts over 4 or 5 days
You’ll exceed our customers’ requirements by:
Welcoming every customer to the store, whenever you can
Approaching all customers, building rapport to establish their pet care requirements
Sharing your skills and knowledge with customers to help them provide the best possible care for their pets
Completing sales correctly and efficiently at the till, and personally ensuring that every customer leaves the store with a fantastic farewell
You will maintain store presentation standards by:
Replenishing stock to ensure full availability to meet our customers shopping expectation
Ensure the store is clean, tidy and safe at all times
You will help us remain a responsible pet retailer by:
Caring for our pets with respect and sensitivity
Making pets needs your priority – even if it means refusing a sale
Promoting responsible pet ownership amongst our customers
You will take an active part in your own development by:
Progressing through our world-class “Steps to Success” training programme, which will give you the skills you will need to provide our customers with service that sets us apart as the best pet shop in the world. Building and developing your personal knowledge of the pets and products we sell in order to share this information with our customers and advise them effectively.
You will have previous experience, or an appreciation, of delivering excellent customer service as well as having a passion for pets. You’ll also have the ability and proven experience of working well within a team and a desire to work and thrive within a fast paced retail environment
This is an excellent opportunity to join a successful retail business where training and development is second to none and the atmosphere in store is something that you just won’t find anywhere else.
If you are interested and would like to apply then please go online and visit our website