WER500 Service Administrator Full Time

Boston Networks based in Kings Inch Road, Braehead –   Design, deliver, manage and maintain multi-site, multi-service infrastructures to drive businesses and connect people, places and devices. As well as the design and deployment of Fixed & Wireless Networks, we are experts in Intelligent Building Systems. Including Fire & Security Solutions, and have a dedicated Support Services division

 

An opportunity has arisen for a Service Administrator within our busy support team to assist in the effective delivery of support and maintenance to our client base. The role requires a highly motivated and organised individual with operational support experience.  This full time role requires an individual who is capable of lending their time and skills to many different tasks within the department.

 

Responsibilities:

  • False Alarm Management including client communication, record management and monthly reporting
  • Signalling and URN Management including set-up, renewals and record management
  • Administration of Service Contracts including renewals, new contract set up, record management
  • Support the service team to effectively deliver support contracts
  • Provide departmental administration support, including job pack preparation.
  • Helpdesk back up
  • Administration of third party support agreements
  • Department sales support i.e. compilation of quotes

 

Experience & Skills:

  • Highly motivated team player
  • Excellent written and verbal communication skills
  • Excellent PC and IT skills
  • Good organisational skills
  • Ability to manage and prioritise multiple tasks/activities
  • Experience in a client facing role
  • Ability to work autonomously
  • Practised at identifying and improving business processes
  • Tenacious with experience of working in a busy environment
  • Flexible and conscientious

 

Additional Information:
 

If you are interested and would like to apply then please submit your CV and a cover letter to Worker@eastrenfrewshire.gov.uk in the first instance.

 

Job Overview

  • Date Posted: Posted 1 week ago
  • Expiration date: 11/08/2018
  • Location: Braehead
  • Job Title: WER500 Service Administrator
  • Salary: £doe

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