Support Services

There are a wide range of agencies and initiatives which support people in East Renfrewshire to respond to changes in their financial and employment circumstances, in particular those who are being adversely affected by changes to welfare and employment policy. This includes the following:

 

Money Advice & Rights Team (MART)

Money Advice & Rights Team

211 Main Street

Barrhead

G78 1SY

Free phone number: 0800 052 1023

Direct team number: 0141 577 8420

Email: mart@eastrenfrewshire.gov.uk

Text: text MART to 80800 followed by your name

MART offer debt and budgeting advice to all residents of East Renfrewshire and employees of East Renfrewshire Council. They can negotiate with creditors; assist to make payment arrangements, to make insolvency applications and also to make applications to the Debt Arrangement Scheme. Where necessary they will challenge liability for debts and (if resources allow) represent clients at court.

They provide a free Benefit Health Check to find out if you are entitled to any additional Benefit. They will complete the forms on behalf of clients and will visit clients in at a local council office or for vulnerable clients at their own home.

They complete Financial Assessments on behalf of HSCP to ensure clients are paying the correct level for their Homecare.

They offer residents assistance in challenging benefit decisions. This could include asking the DWP to reconsider or appeal a decision, or assist in challenging HMRC or Housing Benefit decisions. They also offer a full income maximisation service to anyone with a cancer diagnosis on behalf of MacMillan Cancer.

They provide assistance for families with children under 12 years on any benefit related issues.

 

East Renfrewshire Libraries

Key contact name(s) Alison Meechan (Libraries Community Outreach Officer)

Contact address: East Renfrewshire Culture and Leisure

211 Main Street

Barrhead G78 1SY

Phone number(s) 0141 577 3500

E-mail libraries@ercultureandleisure.org

http://www.ercultureandleisure.org/libraries

Libraries promote reading, support learning, encourage creativity and provide safe, welcoming spaces where people can access our wide range of resources.

They offer free access to the internet and to a range of software packages. Staff are trained to support customer in their use and to signpost to further learning opportunities where appropriate. A range of assistive technologies are also available including text to speech readers and large print keyboards. They offer books and resources for all ages, in various formats including a free e-book service. Customers can access a wide range of material to support healthy living, learning, job searching, budgeting and good mental health. They can offer partners accommodation in a neutral environment to meet with clients and deliver outreach services, group work and information sessions.

 

RAMH/Causeway

Key contact name(s) Mary Spence

Contact address 15 Carlibar Road,

Barrhead G78 1AA

Phone number(s) 0141 881 8811

E-mail Admin@causeway-ramh.org

Causeway Community Support Service provides a range of group and individual supports that are focused on improving mental health, wellbeing and increasing coping strategies. Services include: Causeway Employability – support focused on employability skill development and sustaining work, training and volunteering opportunities.

Financial Literacy: support to develop skills in all aspects of finance, budget and daily living management.

 

Barrhead Housing Association / Partnership Care East Renfrewshire (PCER)

Key contact name(s) Amanda Kean and Jennifer Wearing

Contact address 60-70 Main Street, Barrhead, G78 1SB

Phone number(s) 0141 881 0638

E-mail pcer@va-er.org.uk

Partnership Care East Renfrewshire is a joint project between: Barrhead Housing Association, Arklet Housing Association, East Renfrewshire Citizens Advice Bureau, Voluntary Action-East Renfrewshire, and East Renfrewshire Credit Union.

They provide a range of support services to tenants of Barrhead and Arklet Housing Associations who are experiencing financial hardship. The project also aims to improve links between the partners and other services in East Renfrewshire and to refer people on to the services available.

Amanda Kean (Energy Advisor) provides advice and information on heating a home, budgeting and how to save money on energy prices.

Jennifer Wearing (Income Sustainment and Welfare Advisor) provides welfare benefit checks, help with housing benefit applications and appeals.

 

East Renfrewshire Citizens Advice Bureau / Partnership Care East Renfrewshire (PCER)

Key contact name(s) Rose Craig

Contact address 216 Main Street

Barrhead G78 1SN

Phone number(s) 0141 881 3660

E-mail pcer@va-er.org.uk

Partnership Care East Renfrewshire is a joint project between: Barrhead Housing Association, Arklet Housing Association, East Renfrewshire Citizens Advice Bureau, Voluntary Action-East Renfrewshire, and East Renfrewshire Credit Union.

They provide a range of support services to tenants of Barrhead and Arklet Housing Associations who are experiencing financial hardship. The project also aims to improve links between the partners and other services in East Renfrewshire and to refer people on to the services available.

Rose Craig (Disability Champion) advises on disability benefits and the move to Personal Independence Payments. Also advises on debt and can refer on to the wide variety of services the CAB can offer.

 

Voluntary Action East Renfrewshire / Partnership Care East Renfrewshire (PCER)

Key contact name(s) Ken Robertson

Administrator (Voluntary Action)

Contact address VAER, underCOVER, 56 Kelburn St, Barrhead G78 1LR

Phone number(s) 0141 876 9555

E-mail pcer@va-er.org.uk

Partnership Care East Renfrewshire is a joint project between: Barrhead Housing Association, Arklet Housing Association, East Renfrewshire Citizens Advice Bureau, Voluntary Action-East Renfrewshire, and East Renfrewshire Credit Union.

They provide a range of support services to tenants of Barrhead and Arklet Housing Associations who are experiencing financial hardship.

Voluntary Action’s key role is to improve links between the partners and other services (particularly the Third Sector) in East Renfrewshire.

They can be contacted at the above or via the staff within the partners. For more information on the roles of PCER staff, please see the separate entries for Barrhead Housing Association and East Renfrewshire Citizens Advice.

 

Get Connected

Key contact name(s) Peter McGhee

Contact address VAER, underCOVER, 56 Kelburn St, Barrhead G78 1LR

Phone number(s) 0141 876 9555

E-mail peter.mcghee@va-er.org.uk

“Get Connected” is specifically aimed at those who would like to develop their computing skills in a relaxed, supportive environment where getting together is just as important as learning new skills. Voluntary Action East Renfrewshire’s volunteers will help you achieve whatever you want to achieve whether it’s downloading your digital photos or setting up a Facebook account.

 

HERO project

Key contact name(s) Nicola Thompson

Almas Malik

Contact address C/o East Renfrewshire CAB

216 Main Street

Barrhead G78 1SN

Phone number(s) 0141 881 3660 or 07914 924779

E-mail nicolathompson@eastrenfrewshirecab@casonline.org.uk

almasmalik@eastrenfrewshirecab@casonline.org.uk

This project focuses on building skills and resilience amongst vulnerable and at risk claimants in East Renfrewshire (ER) who are most likely to experience problems when Universal Credit is introduced. They target groups of people who we know are most likely to require help to apply for welfare benefits online and/or who are most likely to struggle with money budgeting skills.

The project also helps jobseekers with online jobs searches and promotes their job seeking skills.

 

East Renfrewshire Citizen Advice Bureau

Key contact name(s) Manager: Teresa O’Hara

Specialist Advisers:

  • Julie Brown (Money Adviser)
  • Helen Gourley (PASS)
  • Jim Haggerty (Welfare Rights)
  • Linda Jackson (Benefits Adviser)
  • Jeanette McGale (Housing Adviser)
  • Jamie Pollock (ASAP)

Administrator: Andrea McBride

Contact address East Renfrewshire CAB

216 Main Street

Barrhead G78 1SN

Phone number(s) 0141 881 2032 or 3660

E-mail bureau@eastrenfrewshirecab.casonline.org.uk

This Bureau has specialist advisers who offer assistance with: homelessness/ evictions, debt & money advice, completion of benefit application & appeal forms, benefit appeal representation and employment advice. All specialist advisers are based in our Main Office and operate on an appointment system.

The Bureau also has a number of volunteer generalist advisers who provide advice on a variety of topics including consumer issues. This is provided as a drop-in service.

 

Customer First

Key contact name(s) Steven Skelly or Sarah Jane Hayes.

Contact address Corporate and Community Services Department

211 Main Street

Barrhead G78 1SY

Phone number(s) 0141 577 3409/3436 or 07876 144 837 (mobile)

E-mail address customerservices@east renfrewshire.gov.uk

Between 8am – 6pm Customer Service staff deal with a wide range of frontline council services including council tax and benefits, SWF applicants and general advice on Welfare Reform, signposting for Money Advice, foodbanks, duty s/work and dealing with homeless presentations. CSO’s floorwalk and encourage the use of public access PCs and help with form completion and signpost for adult literacy service.

Core skills include: Providing good customer service and delivery of clear customer service standards, customer care guidelines and a robust complaints management system. Proactively offering a joined up approach to customers’ care, support, needs and preferences. Offering an holistic approach to those customers accessing the Welfare Fund.

 

Adult Learning Services

Key contact name(s): Jan Girvan, Angela McGoldrick

Contact address: Education Department

211 Main Street

Barrhead G78 1SY

Phone number(s): 0141 577 3306/ 0800 052 0239

E-mail: adult.learning@eastrenfrewshire.gov.uk

East Renfrewshire’s Adult Learning Service offers courses of learning for adults, 16+, across a variety of core skills including computing, personal development and communication skills.

In the area of employability, we provide a range of courses, information and support in relation to the skills and knowledge required to search and apply for work. All courses are tailored to meet individual needs and support progression.

A member of the Adult Learning team will arrange a meeting with you at a time and date that suits you to discuss your needs and goals. You will have an opportunity to create an Individual Learning Plan which is reviewed regularly to support you on your learning journey.

Courses include:

  • Introduction to Computers
  • Online Skills for Work
  • Personal Development
  • Making Your CV Work for You
  • Create and Manage an E-mail Account
  • Using Universal Job match
  • SQA Employability, Communications and Numeracy
  • Adult Literacies
  • ESOL (English for Speakers of Other Languages)

 

Other Useful Contacts in East Renfrewshire

Adult & Family Learning Services

  • O141 577 3006 or 0800 052 0239

East Renfrewshire Council

  • Money Advice 0141 577 8420
  • Scottish Welfare Team 0141 577 3475
  • Income Maximisation 0141 577 3071

East Renfrewshire Libraries

  • Barrhead 0141 577 3518
  • Clarkston 0141 577 4972
  • Giffnock 0141 577 4976
  • Mearns 0141 577 4979

East Renfrewshire Welfare Rights Team

  • 0141 577 8609